Refund Policy

Unused credits, within 14 days. If you have not unlocked a single company, you can request a full refund of the purchase within 14 days and we will process it within 5 working days to the original payment method.

Once you have unlocked any company, the credits used are not automatically refundable. Contact data is delivered the moment you unlock it and cannot be returned, so those requests are reviewed individually rather than approved automatically.

Email support@marineinsight360.com from the address on your account, telling us your account email, roughly when you bought the credits, and what went wrong. We read every one of these.

We will normally refund or re-credit where the data was materially wrong — for example an email that hard-bounces, or a phone number that is not in service. Every contact we sell carries a recorded source, date and confidence score, so we can check the claim rather than guess.

• Credits already used to unlock companies, except where the data was materially wrong.
• A company having fewer contacts than you hoped — the search results show exactly which data types exist before you spend a credit.
• Purchases where the account has breached these terms, for example sharing or reselling exported data.

To protect against payment fraud and chargeback abuse we record the IP address, approximate location and device details used at signup, at payment and when credits are spent, and we check them for consistency when a refund or chargeback is raised.

A mismatch is not treated as guilt — travel, VPNs and shared company networks all produce innocent mismatches. It simply means a person reviews the request instead of it being processed automatically. We may ask you to confirm ownership of the payment method before refunding.

We may suspend accounts that repeatedly buy credits, unlock data in bulk and then claim refunds, or that create multiple accounts to bypass limits. See our Privacy Policy for how long this data is kept.

Please contact us before raising a chargeback. A chargeback opened without contacting us first will normally result in the account being suspended while the dispute is investigated, and we will provide the payment provider with the access and usage records described above.

If your credits are unused you can request a refund from your credits page. Otherwise, email support@marineinsight360.com.

This policy does not affect any statutory rights you have under the consumer law that applies to you.